# Cancel your plan or withdraw from a purchase

Stop your monthly plan at the end of the period, or withdraw from a recent purchase and get your money back where the refund policy allows it.

## Before you start

- The **Owner** or **Admin** role on the account.
- For a withdrawal or refund: a purchase made within the last 14 days.

## Which option applies

Canceling stops future payments. You keep the plan until the end of the period you paid for, and nothing is refunded for the remaining days.

Withdrawing ends a plan or lifetime license now and refunds you. Whether you can, and how much you get back, depends on whether you bought as a consumer or a business. The [refund policy](https://app.nuvlo.dev/legal/refunds) has the full rules.

## Step 1: Cancel your monthly plan

Open **Billing** in the sidebar. On the **Nuvlo plan** card, click **Downgrade** on the **Free** tile.

The **Switch to Free** dialog shows the date your paid plan ends. Click **Switch to Free**. You are not charged again, and the Free limits apply after that date.

The **Downgrade** button on Free is greyed out while you use more than Free includes: 1 server, 1 site or app, and only you as a team member. Hover over it to see what to remove, delete those first, then switch.

Changed your mind? Click **Keep** and your plan's name on the current plan's tile before the end date.

## Step 2: Find the purchase to withdraw from

Purchases you can still withdraw from are listed below the plan tiles, with the date bought and the last day to withdraw or get a refund.

## Step 3: Confirm the withdrawal

Click **Withdraw from contract here**, or **Get a refund** for a lifetime license bought as a business. The dialog says what ends and how much you get back.

Click **Confirm withdrawal** (or **Refund license**).

> **Warning:** A withdrawal can't be undone. The plan or license ends right away and the account moves to the Free plan.

After a lifetime license is refunded, the account and card cannot buy the lifetime deal again.

## What happens next

The refund goes back to the card you paid with. How long it takes to reach your account, and what is not refunded, is described in the [refund policy](https://app.nuvlo.dev/legal/refunds).

Your servers and sites stay in your cloud account and keep running.

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Source: https://app.nuvlo.dev/docs/cancel-or-withdraw